Terms & Conditions

1. General Information

By booking a service with us, you're agreeing to the terms set out on this page.

2. Quotes & Pricing

2.1 Quotes are estimates only

All quoted prices are estimates based on the information provided at the time of quoting. Prices may change or vary depending on:

• Market prices for materials
• Fuel prices
• Disposal fees
• Labour requirements
• Unexpected site conditions
• Job scope changes

2.2 Price adjustments

If additional costs arise, you will be informed before the work continues. Work will only proceed with your approval.

2.3 Validity of quotes

Quotes are valid for 14 days unless otherwise stated.

3. Services

3.1 Service variations

We reserve the right to modify or refuse service if:

• The site is unsafe
• Weather conditions prevent work
• The job does not match the original description

3.2 Photos before & after work

We may take photos for:

• Quality assurance
• Insurance purposes
• Portfolio and marketing (no private or identifying details included)

You may request that we do not use any photos for marketing.

4. Payments

4.1 Payment terms

Payment is required:

• Immediately upon completion for residential clients (labour + other expenses)
• Before commencement of the job for certain payments (materials, etc.)
• Within 7 days for commercial clients, unless otherwise agreed

4.2 Accepted payments

We accept:

• Cash
• Bank transfer
• Other methods upon agreement

4.3 Late payments

Late payments may incur:

• Late fees
• Service suspension until payment is received

5. Cancellations & Rescheduling

5.1 Customer-initiated cancellations

Please give at least 24 hours' notice for cancellations or rescheduling. Short-notice cancellations may incur a call-out fee.

5.2 Weather delays

We may reschedule work due to unsafe or unsuitable weather conditions.

6. Property Access & Safety

6.1 Access requirements

You agree to provide access to the property, including:

• Gates unlocked
• Pets secured
• Clear access to the work areas

6.2 Safety hazards

You must inform us of any hazards such as:

• Aggressive pets
• Uneven ground
• Electrical hazards
• Irrigation lines

We are not responsible for damage caused by unreported conditions.

7. Damage & Liability

7.1 Liability limitations

Superior Lawn & Landscape is not liable for:

• Pre-existing damage
• Damage caused by hidden obstacles (rocks, pipes, wiring, etc.)
• Damage resulting from client instructions

7.2 Customer belongings

Please remove items such as toys, tools, furniture, hoses, etc. from work areas. We are not responsible for damage to items left outside.

8. Rubbish & Green Waste Removal

8.1 Disposal fees

Some jobs may require additional disposal fees depending on:

• Volume
• Weight
• Council tip prices

These will be included in the final invoice if applicable.

9. Repeat or Scheduled Services

9.1 Ongoing service agreements

Regular service schedules may vary due to weather, workload, or public holidays. We will notify you of changes where possible.

10. Privacy

We only collect information necessary to perform our services. Your information will never be sold or shared with third parties.

11. Acceptance of Terms

By requesting a quote, booking our services, or allowing work to begin, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.